老师：Hello, everyone. Today we'll learn Unit 3, listening and speaking. In this class, you will predict what will happen in this whale watching tour. Listen and find out the causes and wanted results of each complaint. Learn to make a complaint in New con.
老师：What can you think of when you see the pictures? Well, see you. They are both marine animals.
老师：Complain, refund. Read the advertisement on page 25 and discuss these questions.
老师：No. 1, what can you experience on this tour?
老师：You can see whales, listen to whales singing, walk them and underwater and see other marine animals such as dolphins, seals and penguins.
老师：No. 2, would you like to go? What aspect of the tour would you like best?
老师：Various answers are possible. For example, I would like to go because I want to see animals on this tour. No. 3. When do you get a refund? If you don't see a whale, you would get half a half the fare back.
老师：This dialogues between tourists and a tour guide took place after a while watching tour decide what the tourists would appreciate and what they might complain about. Listen to the tape and check your answers. Then listen again and number the aspects in the all in the order you hear them.
学生：Reading, discussing and listening. Listening. Text, complaining about a whale watching tour. Dialogue. One.
学生：Excuse me.
学生：Yes. How can I help you?
学生：I'm sorry, but we weren't very happy with the tour.
学生：Oh, what was the problem?
学生：Well, it was so wet we couldn't go outside. I know we heard the whales and saw them on the video camera, and that was great, but we really wanted to stand outside and watch the whales from there. My 2 kids are very disappointed.
学生：I'm sorry, but we can't control the weather. And you did see whales?
学生：Well, I'm afraid that's not good enough. I'd like to talk to the manager.
学生：I'm sure that won't do you any good. I know he'll agree with me. The fact is that you did see.
学生：Whales. Dialogue 2.
学生：Goodbye. I hope you enjoyed the tour, sir.
学生：Yes, the whales were awesome, but I'm feeling very annoyed. Really. Yes, you see, I've missed my flight. If I'd known the boat was going to be laid back, I wouldn't have come.
学生：Yes, I understand. But we had a problem with the boat at the last minute that we needed to fix. The safety of our passengers is very important to us. So I'm afraid we couldn't avoid starting late.
学生：Yes, but you shouldn't have checked if there was anyone like me who needed to be back by midday anyway. I'd like a refund, please.
学生：Well, I can refund half the fare.
学生：I'm sorry, but that's not good enough. I now have to make another airline booking and I have no idea whether there'll be any seats available. I'd like a full refund.
学生：Well, that's not up to me, but I'll go
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